What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Top Notch service, very professional and awesome experience. Very welcoming!!

Ronnie Wiley, on Google

I enjoy going to New Sound in Lake Jackson. Friendly and kind there. Environment even nice with decorations.

Diann Williams, on Google

A very pleasant experience. I was treated very nice. The wait wasn't long and I felt very informed, leaving with no questions. I would highly recommend this business to anyone (⁠◕⁠ᴗ⁠◕⁠✿⁠)

Becca Stover, on Google

Dr was so attentive to my mothers needs and listened to our concerns

pamela morris, on Google

Elena Sosa, on Google

Staff was courteous, friendly, and efficient.

Anthony LeCompte, on Google

Office was super clean and they were all so nice. Mr. Jeremy Kier was so thorough with every step of the process and explaining everything. He made sure to ask if you have any concerns or questions. Very caring and helpful.

Mazy Baker Loveless, on Google

Very friendly and informative, would recommend to anyone with hearing issues!

Curtis Smith, on Google

Candy Hill, on Google

The staff at New Sound Hearing, Lake Jackson are very personable and professional! Jeremy listened to all my concerns and answered all my questions! Highly recommended to friends and family!

Ken Sluis, on Google

Virginia Toomer, on Google

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