What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

The staff was super friendly and courteous. I had a complaint and it was addressed and action taken right then. It was a great experience.

Michael Adams, on Google

Wonderful experience , great staff and Super sweet Doctor. Can't wait for my hearing aid. ,.

Joan Houston, on Google

Dr. Jeremy is the most wonderful caring doctor. Makes you feel like you are his favorite and only patient. Takes time with you, answers all your questions and takes care of all your needs.

Nelda Taylor, on Google

Jeremy and Amy have provided the most professional and compassionate care to my mom. It is rare to find a business as conscientious as NewSound Hearing in Lake Jackson Texas Anyone who has any hearing issues/needs, or has family or friends who do, should visit this business! Thank you again...

Louana Bertrand, on Google

I have been going to New Sound Hearing for 3 years now. Jeremy has always had my best interests in mind. He is caring, very knowledgeable, and professional. He always cleans my hearing aids, puts fresh batteries and filters in them, and checks my ears every time. I suggest you...

Mary F Matteson, on Google

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